Should a COR always use formal communication with a contractor?

The assertion that informal communication can be effective highlights an important aspect of the relationship between a Contracting Officer's Representative (COR) and a contractor. While maintaining professionalism in communication is essential, it is also crucial to foster a collaborative atmosphere where open dialogue can take place.

In many situations, informal communication can facilitate quick problem-solving and encourage a more relaxed interaction, which can lead to better trust and understanding. This form of communication can be particularly effective for day-to-day discussions about project progress, clarifications on tasks, or minor adjustments that do not have formal impacts on the contract terms.

However, it remains critical that the COR ensures that any significant matters, especially those involving contractual obligations, are addressed through formal communication channels to maintain clear records and accountability. This balance allows CORs to be both effective in their oversight responsibilities and to build a positive working relationship with contractors.